Shipping & Handling:
Orders are shipped within 3 working days. All our shipping costs are calculated by package weight and this is a non-profit service.
We have two service options. DHL express service for USA and Canada 5-10 days (other countries can request a quote) and the international postal service which provides an economic and efficient international service which has a reliable delivery rate. Shipping starts with Thailand Post and then transfers to the destination country postal service via Government Customs process. Customs process time varies and Ravetech has no control for any delays with this process.
Q. How is shipping calculated to my home address?
A. Shipping is automatically calculated on the website. Once you register your details and place items in a cart the shipping costs will be calculated without obligation to buy.
Q. How do I use tracking?
A. Copy the tracking number and then click on the tracking number which will take you directly to DHL or Thailand Post tracking. Once the package has been received into the destination country system tracking can then be followed on the local postal service tracking.
Q. Can I request express shipping on larger items?
A. Yes, simply contact us with your order requirements and we will provide an DHL quote.
With the postal service international orders usually fly out of Thailand within three working days. Tracking usually stops after leaving Thailand and restarts once the country destination authorities have accepted and restarted tracking.